Q & A
Where are your Products Made?
Our products are “made in Rwanda” in our workshop located in Kigali, Kacyiru by our well trained and highly motivated staff composed of 5 female and 5 male leather workers. You find a photo of our workshop and of our two shops on our homepage.
What materials do you use?
We use full grain and top grain leather which complies with the European REACH framework in particular to the restriction of hazardous chemical substances.
We combine our leather with kitenge a popular East African cotton fabric printed in various colours .
Our haberdashery and threads are high quality imported products to ensure the longevity of our products
Is your company a Fair Trade Enterprise?
Unfortunately DOKMAI Rwanda is not a certified Fair Trade enterprise as we only control a small part of the value chain nemely the production and marketing of our goods. DOKMAI Rwanda however respects the rules of Fair Trade and Social Responsibility ensuring that safety and health standards are met and that no child labour is used. DOKMAI Rwanda is an equal opportunity employer.
DOKMAI Rwanda respects the environment, reducing as much as possible energy and water consumption. No toxic chemical are used during the production, in addition almost all waste is biodegradable.
What Is Your Return Policy
We repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty within a delay of 14 days, For more details have a look at our terms and conditions
How to take care of your leather good?
Leather is a classic material. Durable, stylish, and tough, a good piece of leather should last you a lifetime. However, like most things, you need to show your leather some love. The better you maintain your leather the longer it will last and the better it will look. It’s a special kind of material that you can’t just throw in the wash, so it’s important to understand how to maintain it.
1. Wipe your bag once a week with warm, soapy water and a soft damp cloth
Never use baby wipes, vinegar or any other home product for cleaning or stain removal, rather use special leather cleaning products. A general leather cleaner will not be effective on suede or nabuck leather. Always spot-test a cleaning method before you use it (e.g. inside the bag)
2. Keep your bag stuffed while you're not using it... to help keep its shape better.
3. Avoid holding your handbag if you've just applied hand cream
4. Your tote came with a dust bag... use it
5. Don't leave your handbag in direct sunlight... it can cause the colour to fade and damage the leather
6. If leather gets too wet: Dry it slowly. At room temperature and not with a heating hair dryer
7. To banish ever-lingering smells - put an open container of baking powder carefully inside your bag